Leadership Skills Training

Our management courses enable candidates to understand the fundamentals of leadership, strategy and motivation in team building. It will equip them with the skills and confidence to develop, influence and lead teams.

Description

Course Agenda

The role of coaching and mentoring others in the workplace.

How to motivate teams and Individuals to maintain effective communication and enhance teamwork.

Performance management of Individuals and dealing with conflict and challenging conversations.

How to create an effective development plan for you and your team.

Time management tools and techniques.

Equality, diversity and Inclusion in the workplace.

Adapting to changing environments, properly delegating tasks, transparency and honesty, confidence, and a positive attitude.

Understanding Leadership Styles, to be an effective leader to your teams and team members.

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This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. It is designed for anyone who has both face to face and telephone contact with customers and is written with both the customer and the organisation in mind to maximise service and customer care.

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