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This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. It is designed for anyone who has both face to face and telephone contact with customers and is written with both the customer and the organisation in mind to maximise service and customer care.
Course Agenda
Introduction, aims and objectives
Defining Customer Service and what it means for the success of your business.
Understanding every customer and identify their needs and expectations.
Understanding verbal and visual cues of customers that enable you to manage and meet their needs and expectations.
Improving your presence with customers to go the extra mile.
Understanding the benefits of different communication channels and when to use them effectively.
Dealing with difficult customers and challenging customers to be able to turn a situation around.
Measuring Customer Service, evaluating and making improvements